Terms & Conditions

Payment Methods

For ordering by phone, fax, or online we accept Visa, MasterCard, and Discover. Credit cards are not charged until your order is shipped. If you would like to pay with a check or money order, please mail your order form to us with your check or money order.

Canceled Order

If after you place your order you decide to cancel your order for standard products, we will gladly do so if the order has not been shipped.

Refused Shipment

Customers shall be charged all shipping charges and a 15% restocking fee for all refused shipments. This covers the cost to receive and inspect and restock all returned items.

International Ordering & Shipping Policies

We suggest you order from a wholesaler in your country. If you do place an online order direct, a $30 dollar “base rate” for shipping/packaging will be added to the merchandise amount. After your order is picked you will be emailed by our customer service department if there are increased charges to the $30 base rate. Your order will be processed only after you approve any additional shipping charges. Forster Products is not responsible for International Customs duties, taxes, fees, etc. It is the customer’s responsibility to cover these costs upon delivery. Thank you.

Damaged Shipments

Forster Products is not liable for damage or loss of merchandise after it leaves our premises. If shipment shows evidence of damage, the package must be opened before signing the delivery receipt. If damage or loss is evident, it must be noted on the carriers’ delivery sheet. Save the box & all packaging. File a claim with the carrier and notify us. Please call us if you have any questions or need help filing the claim.

Returned Merchandise

All returned merchandise must be in new, unused condition. The returned merchandise must be in the original packaging and include parts, if any and instructions. To return merchandise, you must first contact us for a return shipping address. Send the merchandise prepaid and include a copy of the original invoice.

All refunds will be issued less shipping charges. In addition all returns will be charged a 15% restocking fee to cover inspection and repackaging..

Sales Tax Information

If required by law, Forster Products will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of IL. If you are TAX-EXEMPT, send us your tax exemption form for us to keep on file.

Warranty

All Forster Products are warranted against defects in materials and workmanship for the life of the product. Parts which, by nature of their function, are subject to normal wear (such as springs, pins, etc.) and parts which have been altered, abused or neglected, are excluded from the warranty. If the product is deemed defective by workmanship or materials, it will be repaired, reconditioned, or replaced (at Forster’s option). This warranty supersedes all other warranties for Forster Products whether written or oral.

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