CUSTOMER SERVICE: TERMS AND CONDITIONS OF SALE
PAYMENT METHODS: For ordering by phone, fax, or online we accept Visa or MasterCard. If you would like to pay with a check or money order, please mail your order form to us with your check or money order. We also ship via COD for an additional fee.
CANCELED ORDER: If after you place your order you decide to cancel your order, we will gladly do so if the order has not been shipped.
REFUSED SHIPMENT: Customers shall be charged all shipping charges and a 20% restocking fee for all refused shipments. This covers the cost to receive and inspect all returned items.
SHIPPING CHARGES FOR CONTINENTAL USA only: click here.
INTERNATIONAL ORDERING and SHIPPING POLICIES: We accept Visa, MasterCard or International Money Order in US funds only. Forster Products is not responsible for International Customs duties, taxes, fees, etc. It is the customer’s responsibility to cover these costs upon delivery.
Our customer service department will contact you about your shipment to a point outside of the United States for approval of international freight rates before processing your order.
DAMAGED SHIPMENTS: Forster Products is not liable for damage or loss of merchandise after it leaves our premises. If shipment shows evidence of damage, the package must be opened before signing the delivery receipt. If damage or loss is evident, it must be noted on the carriers' delivery sheet. Then file a claim with the carrier and notify us. Please call us if you have any questions or need help filing a claim.
RETURNED MERCHANDISE: All returned merchandise must be in new, unused condition. The returned merchandise must be in the original packaging and include parts, if any and instructions. To return merchandise, you must first contact us for a return shipping address. Send the merchandise prepaid and include a copy of the original invoice.
All refunds will be issued less the actual shipping charges. In addition all returns will be charged a 20% restocking fee.
SALES TAX INFORMATION: If required by law, Forster Products will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of IL. If you are TAX-EXEMPT, send us your form for us to keep on file.
WARRANTY: All Forster Products are warranted against defects in materials and workmanship for the life of the product. Parts which, by nature of their function, are subject to normal wear (such as springs, pins, etc.) and parts which have been altered, abused or neglected, are excluded from the warranty. If the product is deemed defective by workmanship or materials, it will be repaired, reconditioned, or replaced (at Forster's option). This warranty supersedes all other warranties for Forster Products whether written or oral.
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